Policies & Procedures for Burnout Counselling

Appointment Eligibility

Counselling is available to individuals residing in Australia only due to insurance restrictions. If you’re uncertain whether you are eligible, please email info@theburnoutproject.com.au

Appointment Delivery

Appointments are delivered via telehealth, using Skype or Zoom. Prior to your appointment, please check that your audio and video are functioning, as both of these will be required for a successful appointment. You will need to use headphones and not speakers for the audio element to avoid disruptive echoes.

Appointments generally start promptly at your booked time, but occasionally I run 5-10 minutes late from a previous appointment.

Appointment Availability

Appointments are generally scheduled at the same time each week where possible. Other times may be available upon request, or required due to scheduling conflicts. Contact me at info@theburnoutproject.com.au to arrange alternative time-slots.

I value maintaining short waiting times for appointments, and priority is given to clients who are enrolled in one of my other programs.

Booking Appointments

Appointments are booked directly via email – info@theburnoutproject.com.au

You will receive confirmation of your scheduled appointment via email, and a reminder of your appointment 2 days prior to the scheduled appointment.


Fees are paid up-front upon purchasing a counselling package, or you will receive an invoice after individually-booked appointments. All fees are privately funded by the patient, with no Medicare rebate available.

Scope of Practice

I, Dr Amy Imms, am not a General Practitioner (GP), and do not take the place of a GP. I do not prescribe any medications, and you will need to see your GP or specialist to address this aspect of your care if required. If I feel that you require medication or more detailed specific expertise in any of these areas, I will refer you back to your GP to facilitate this.

Cancelling or Rescheduling Appointments

If you do not respond to a scheduled call, and have not given prior notice of cancellation, then there is no refund or make-up session available. I will wait a reasonable time period and make a reasonable attempt to reach you.

Rescheduling your appointment must be done with more than 24 hours notice prior to appointment start time. If you provide less than 24 hours notice when cancelling or rescheduling appointments, you forfeit that session.

If I need to reschedule your appointment due to illness or other unforeseen circumstances, I will make contact with you as soon as I am aware of this. I will do my best to accommodate you with a rescheduled appointment to suit you.

Refund policy

If you wish to cease your counselling sessions at any time, you will be refunded a pro-rata amount for unused sessions, minus a $100 admin fee. All refunds must be requested within 6 months of purchase of a counselling package. After 6 months, you may use any remaining counselling appointments or transfer funds to access one of my online programs or workshops instead, but you will not be able to get a refund.


By booking an appointment you give permission for your personal and health-related details to be stored on the Halaxy website. This includes personal and non-personal data, including health records and payment information. Prior to booking an appointment, you must read and consent to the Halaxy terms and conditions, and particularly section 15, which outlines how Halaxy may use information.

Your personal information is kept in accordance with the Australian Privacy Principles, and the full privacy policy is available upon request.

I maintain client confidentiality in accordance with the Australian Medical Association guidelines. Confidentiality may be breached only under extenuating circumstances as permitted by law, such as if there is a reasonable belief that a client may cause imminent and serious harm to themselves, an identifiable individual or group of persons.

Emergencies & Urgent Care

These services are not appropriate for emergencies or urgent care.  If you are experiencing an emergency, please phone Australian emergency services on 000. If you require urgent assistance with your mental health, contacts available to you include:

  • Lifeline 13 11 14 (Free anonymous 24/7 generalist counselling that does not discriminate)
  • Suicide Call Back Service 1300 659 467 (24/7 referral line for people at risk of suicide, people caring for someone who is suicidal, or people bereaved by suicide. The service offers six 50-minute telephone counselling sessions to people over 18 years, and up to two call-backs to professionals)
  • Kid’s Helpline 1800 551 800 (free, confidential and anonymous 24-hour online and telephone counselling for young people aged between 5 and 25 years)
  • Beyond Blue Support Line 1300 22 4636 (available 24 hours a day 7 days a week; confidential service provided by a trained mental health professional)
  • Your GP or psychologist may be able to provide an urgent appointment if you explain your situation.

Reviews & Testimonials

In accordance with AHPRA requirements, please do not leave reviews or testimonials relating to clinical care on any websites or social media accounts associated with my business.

Feedback & Complaints

If you have feedback, complaints or suggestions, please contact me at info@theburnoutproject.com.au. Providing high quality services is important to me, and I would appreciate the opportunity to discuss your concerns personally and attempt to achieve a mutually satisfactory outcome.

Medical Qualifications

I, Dr Amy Imms, am a fully qualified and registered medical practitioner, with a special interest in burnout.

I completed my Bachelor of Medicine/Bachelor of Surgery with Honors at the University of Tasmania, and published a paper related to cardiovascular disease management. I then worked at the Royal Hobart Hospital and in General Practices in the greater Hobart region, before focusing in on the area of burnout and workplace wellbeing. I published ‘Burnout: your first ten steps’ and launched The Burnout Project in 2019.